Return & Exchange Policy

Return & Exchange

At Shù Jewellery, each piece is made to order and crafted specifically for you. For this reason, we are unable to accept returns for change of mind.

We are happy to offer an exchange or resizing if your piece does not fit correctly. To ensure your jewellery can be worn and enjoyed for years to come, initial ring resizing and repairs are offered free of charge. Customers are responsible only for the shipping to our studio.

Cancellation Policy

Orders may be cancelled before production begins.

Once you receive a confirmation email stating that your piece has entered production, the order can no longer be cancelled or modified.

As each piece is carefully prepared and made for you, we appreciate your understanding.

Damged & Lost

We take great care in preparing your order. If your piece arrives damaged or does not reach you, please contact us at info@shujewellery.com within 48 hours of delivery.

Kindly include photos of the packaging and item so we can assess the situation. We will work closely with you to find the best resolution, whether through repair, replacement, or partial to full refund.